Below are frequently asked questions, you may find the answer for yourself.
We deliver across Egypt via trusted couriers.
Standard Delivery: 2–5 business days in major cities.
Large/Fragile Items: handled by our in-house team with appointment scheduling.
Click & Collect (when available): pick up from our showroom/warehouse.
You’ll receive a tracking link once your order ships.
Currently, international shipping is offered upon request for bulk or B2B orders. Tell us your destination and quantity, and we’ll provide a custom quote: /contact.
Ready-to-ship items: 2–5 business days (city dependent).
Made-to-order or customized pieces: 7–21 business days depending on finishes and volume.
You’ll see the estimated lead time on each product page and at checkout.
We accept: Visa / MasterCard, cash on delivery (selected areas), bank transfer for B2B, and installments via our finance partners (subject to approval).
You’ll choose your method during checkout.
Yes. Payments are processed through PCI-compliant gateways.
We never store full card details on our servers. For extra security, all pages use HTTPS.
Add products to cart → choose quantity and finish.
Proceed to checkout → fill shipping info and payment method.
Confirm the order. You’ll receive an email & dashboard order number.
Need help? Chat with us or call /contact.
Before dispatch: contact us ASAP via /contact with your order number and changes.
After dispatch: you can request a return/exchange according to our policy below.
Customized items may be non-cancellable once in production.
No—you can checkout as a guest.
However, creating an account lets you save addresses, track orders, and access invoices.
Once shipped, we send a tracking link by email/SMS.
You can also visit /account/orders to see live status and delivery ETA.
You can request a return within 14 days of delivery for unused items in original packaging.
Contact /returns with order number & reason.
We’ll schedule pickup or drop-off instructions.
Refunds are processed to the original payment method after inspection (usually 3–7 business days).
Note: customized/clearance items may be non-returnable unless faulty.
